Sooth Upgrades

Sooth Upgrades

There's a new version of Sooth available today. It was in a beta so we could learn what worked and what didn't. We learned a lot about what people really wanted so we've been working hard on upgrades. Now you can: Navigate more easily Go back-and-forth inside a project to experiment Have all your data encrypted by default Export your


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Subsector partners with AirDev for ultra-rapid software development

Subsector partners with AirDev for ultra-rapid software development

When working with organisations, particularly when people are immersed in one of our transformation workshops, generating ideas is easy. At the last one over 70 ideas for digital products and services were generated in under an hour. Admittedly, that was a quantity over quality exercise but some of them were really good. Having ideas is often not the problem. Having


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The Magical Machine - Incident 003

The Magical Machine - Incident 003

I finally published Incident 003 of The Magical Machine podcast. If you're not familiar with the point of all this (and why on earth would you be), I'm interested in the answers people give to two questions: How would you describe yourself to somebody that doesn't know you What excites you most about the next seven years There are a


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AI's coming to dinner

AI's coming to dinner

This is the story of my recent relationship with an artificial intelligence. You can't escape news about AI at the moment. Unlike Stephen Hawking and Elon Musk etc, I'm an optimist about artificial intelligence. I'm not talking about AGI (artificial general intelligence - the hypothetical self-aware software you see in movies). I'm talking about algorithmic intelligence - the sophisticated algorithms


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Announcing Sooth (beta)

Announcing Sooth (beta)

I spend most of my time helping organisations adapt to a more highly connected environment. The industry uses a variety of popular buzzwords to describe this: digital transformation, customer experience, customer-centricity, service design, human-centred design and so on. However you describe it, it's critical to identify the people that an organisation cares about (customers, citizens, partners etc) then somehow match


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Digital Transformation for Dummies

Digital Transformation for Dummies

What is Digital Transformation? The world of business continually generates new buzzwords and "digital transformation" is just another one of those. First, ditch the word "digital". Everyone has a different idea of what digital means (including me). When a word has so many different interpretations, it stops being a useful word, so let's drop it. Transformation for organisations is simply


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The Magical Machine - Incident 002

The Magical Machine - Incident 002

I finally published Incident 002 of The Magical Machine podcast. It took a long time because, for this recording, I was interviewing Karl Webster and I had a 3 hour audio file to edit. It's been a terribly amusing task though. If you're not familiar with the point of all this (and why on earth would you be), I'm interested


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A Neo-Commonwealth

A Neo-Commonwealth

Decentralised Foundations One of the characteristics of the early Internet was that it was decentralised. Anybody with a little technical knowledge could access it and add to it, stimulating a huge explosion of information, content and services. Without over-romanticising the period, there was a sense of possibility, that the traditional societal gatekeepers (banks, publishers, record labels, big business, etc) were


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