Prioritise Your Workload

The N2D Method® is an algorithmic Decision Model. It prioritises customer needs and initiatives that will deliver the greatest impact.

Prioritise Customer Needs

Create a “Needs Matrix” clearly showing the most important needs of the most important people. Not just which needs are most important to the people you care about, but which needs are most important in helping you achieve your business objectives.

Identify Opportunity Gaps

Identify where a “customer” need is being under-served, over-served or somewhere in between. Prioritise your efforts by focusing on the biggest opportunities for your organisation.

Prioritise Business Initiatives

Prioritise specific initiatives, from the micro to the macro, by the degree to which they serve "customer" needs and help you to achieve your organisation's objectives. Produce a clear roadmap.

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